Privacy policy

Effective Date: 19-11-2024

Introduction This Privacy Policy explains how TRIX Basic BV (referred to as "we," "our," or "us"), a company registered in the Netherlands, collects, uses, and safeguards your personal data when you visit our websites, including www.trixbasic.com and all other related sites dedicated to local and country-specific domains (collectively referred to as the "Website"). We are committed to protecting your privacy and ensuring compliance with data protection laws, including the General Data Protection Regulation (GDPR), applicable across the European Union, including Germany, The Netherlands, Italy, and Spain.

By accessing or using the Website, you agree to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

1. Data Controller The data controller responsible for your personal data is:

TRIX Basic BV
Bijsterhuizen 3163
6604 LV WIJCHEN
The Netherlands

Phone: +31 (0)24-7111036
Email: info@trixbasic.com

2. Personal Data We Collect We may collect and process the following types of personal data when you interact with our Website:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Email address, telephone number, address.
  • Technical Data: IP address, browser type, device information, and information about your usage of the Website (cookies and analytics data).
  • Marketing and Communications Data: Preferences in receiving marketing from us and your communication preferences.
  • Transaction Data: Payment information, order history, delivery details.

3. How We Use Your Personal Data We use your personal data for the following purposes:

  • To provide and manage our services: Processing orders, managing customer accounts, and providing customer support.
  • To process transactions: Billing and payment for products purchased.
  • To improve our Website: Analyzing usage data to enhance user experience.
  • Marketing and Promotions: Sending promotional communications, newsletters, and other marketing materials if you have opted in.
  • Legal Compliance: To comply with legal obligations, such as tax reporting and fulfilling contractual obligations.

4. Legal Basis for Data Processing We process your personal data on the following legal grounds:

  • Performance of a contract: To process your orders, payments, and provide services.
  • Consent: For marketing communications and using cookies.
  • Legitimate interest: To improve our Website and services, provided that your rights and freedoms are not overridden.
  • Legal obligation: Compliance with applicable laws (e.g., tax laws, anti-money laundering regulations).

5. How We Share Your Data We do not sell, rent, or lease your personal data to third parties. However, we may share your data with:

  • Service providers: For example, payment processors, hosting providers, and email marketing platforms.
  • Business partners: In case of collaborations for providing additional services.
  • Legal authorities: If required by law or necessary for legal proceedings.

6. International Transfers Since we are based in the Netherlands and may work with international service providers, your personal data may be transferred outside of the European Economic Area (EEA). We ensure that appropriate safeguards, such as the EU Standard Contractual Clauses, are in place to protect your data when transferred outside the EEA.

7. Data Retention We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law (e.g., for tax or legal purposes).

8. Your Rights You have the following rights regarding your personal data under the GDPR:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request to correct any inaccurate or incomplete data.
  • Right to erasure: You can request the deletion of your personal data under certain conditions.
  • Right to restriction: You can request the restriction of processing your personal data.
  • Right to data portability: You can request to transfer your data to another service provider.
  • Right to object: You can object to the processing of your personal data for marketing purposes or on the basis of legitimate interest.
  • Right to withdraw consent: You can withdraw any consent given for data processing at any time.

To exercise any of these rights, please contact us using the contact details provided above.

9. Cookies and Tracking Technologies We use cookies and similar technologies to improve your experience on our Website. Cookies help us analyze traffic, personalize content, and track the effectiveness of marketing campaigns.

You can manage your cookie preferences in your browser settings. For more details on the cookies we use, please refer to our Cookie Policy.

10. Security of Your Data We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet can be completely secure.

11. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version on our Website with a new "Effective Date."

12. Contact Us If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

TRIX Basic BV
Phone: +31 (0)24-7111036
Email: info@trixbasic.com

13. Complaints If you feel that your data protection rights have been violated, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the relevant data protection authority in your country of residence (e.g., Germany, Italy, or Spain).