Terms of service

Terms of Service for TRIX Basic

Effective Date: 19-11-2024

Welcome to TRIX Basic! These Terms of Service govern your access to and use of our website, including all content, functionality, and services offered on or through www.trixbasic.com and all other related websites dedicated to local and country-specific domains (the "Website"), operated by TRIX Basic BV, a company registered in the Netherlands.

By accessing or using the Website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our Website.

1. General Terms

  • TRIX Basic BV ("we," "our," "us") is the operator of the Website and is responsible for the products and services offered on it.
  • By using our Website, you confirm that you are at least 18 years of age or have the consent of a parent or guardian to use the services provided.
  • We reserve the right to change, update, or modify these Terms at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to check these Terms regularly.

2. Products and Services

  • The Website offers a variety of health-related products, including dietary supplements, which are for personal use.
  • All products available on the Website are described as accurately as possible. However, we do not guarantee that all product descriptions, images, or specifications are free from error.

3. Orders and Payments

  • When placing an order on our Website, you agree to provide accurate and complete information, including your shipping address and payment details.
  • Orders are subject to availability, and we reserve the right to refuse or cancel orders at our discretion, including orders that may be found to have errors in pricing or product information.
  • Payments are processed securely via our payment gateway. We accept credit cards, bank transfers, and other electronic payment methods as specified on the Website.

4. Shipping and Delivery

  • We offer shipping to specific countries within the EU, including The Netherlands, Germany, Spain, and Italy.
  • Shipping costs and delivery times vary depending on the destination country. Please refer to our Shipping Policy for more details.
  • While we aim to deliver all orders within the specified timeframes, delays may occur due to factors outside our control. We are not responsible for such delays.

5. Returns and Refunds

  • You have the right to return any item within 14 days of receiving it, as described in our Return and Refund Policy.
  • All returned products must be in their original condition and packaging, and unopened.
  • Once we receive the returned product, we will process the refund within 14 days.

6. Use of the Website

  • You agree to use the Website for lawful purposes only and not to engage in any activity that could damage, disable, overburden, or impair the Website.
  • You must not attempt to gain unauthorized access to any part of the Website or to any systems connected to the Website through hacking, password mining, or any other means.

7. Intellectual Property

  • The Website and all its content, including text, images, logos, graphics, videos, and software, are the property of TRIX Basic BV and are protected by intellectual property laws.
  • You are granted a limited, non-exclusive, and non-transferable license to use the Website for personal, non-commercial use only.

8. Disclaimers and Limitation of Liability

  • We strive to ensure that all information on the Website is accurate, but we do not guarantee the accuracy, completeness, or reliability of any content.
  • We are not responsible for any loss or damage arising from the use or inability to use the Website or its services.
  • To the fullest extent permitted by law, TRIX Basic BV shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Website.

9. Governing Law and Dispute Resolution

  • These Terms of Service are governed by and construed in accordance with the laws of The Netherlands.
  • Any disputes arising out of or in connection with these Terms shall be resolved through negotiation or, if necessary, through the competent courts in the Netherlands.

10. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

TRIX Basic BV
Bijsterhuizen 3163
6604 LV WIJCHEN
The Netherlands

Email: info@trixbasic.com
Phone: +31 (0)24-7111036

VAT ID: NL866798237B01

KvK: 94495939

11. Severability

  • If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12. Updates to the Terms of Service

  • We may update these Terms of Service from time to time. Any changes will be posted on this page, and the updated terms will apply from the date of publication.